Support

We're here to help.

Contact Us

For general inquiries, feedback, or technical issues, reach us at hello@gymmonk.com.au. We aim to respond within 24 hours on business days.

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Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot Password?" and follow the instructions sent to your email.

Why isn't auto-activation triggering at my gym?

Make sure location services are enabled for GymMonk in your device settings. You can also manually set your gym location in Profile > Gym Location.

Can I export my workout data?

Yes. Go to Profile > Data Export to download your full training history as a CSV file.

How do I cancel my subscription?

Subscriptions can be cancelled at any time from your device's App Store or Play Store subscription settings. Access remains active until the end of the current billing period.

Is GymMonk available on Android?

Yes. GymMonk is available on both iOS and Android.